Our product comes with a 12-month warranty against any manufacturing defects.
The warranty does not cover damages due to incorrect and inaccurate installation of the product.
For any guidance or help required with installation, please email us at email@example.com with your order number and a scanned copy of the invoice.
The warranty does not cover any usage of the product beyond its intended use and wear and tear in the natural course of product usage.
The warranty is only valid against an original invoice received at the time of purchase.
All sales are final, except in the case of any manufacturing defects. For any manufacturing defects, we offer easy replacements.
In the case of transit damage, it rests solely at the discretion of Sogno to process any replacements on a case-by-case basis.
In case, you receive a defective or damaged product, please contact us within 7 days of receipt. Email us a few photographs with the order number and a scanned copy of the invoice to firstname.lastname@example.org
We will assess the damage and revert within 24 hours. We will either arrange to collect the product and send you a replacement free of charge or just send you a replacement part.